Terms & Conditions
Last updated: 24 September 2026. This is a draft prepared to reflect the actual website as built. It should be reviewed by a qualified professional before the site goes live.
1. About these terms
These terms apply to services provided by Valendra Marketing & Consulting, the trading name of [Full legal name to be completed], a sole trader ("we", "us"), to business clients ("you"). They form our agreement together with the quote you accept.
2. Services and quotes
What is included is set out in your quote. Anything not listed is quoted separately. Quotes are valid for 30 days unless stated otherwise.
3. Pricing and payment
Prices are in pounds sterling, with VAT added if we are required to charge it. One-off projects are paid 30% as a deposit to start, 50% at your first review, and the final 20% on completion; final files are released once paid in full. Monthly plans are paid in advance each month. Invoices are due within 7 days. Statutory interest may apply to late payments under the Late Payment of Commercial Debts (Interest) Act 1998. Third-party costs (domains, hosting, printing, advertising spend, paid tools) are your responsibility or passed on at cost, always agreed with you first.
4. Founding-client offer
Our first 5 clients receive 30% off the services marked FOUNDING on our website. This is a percentage of our standard price, and applies while you remain a continuous client for that service.
5. Client responsibilities and revisions
Timelines depend on you providing content, feedback and approvals promptly. Two rounds of revisions are included per project unless stated otherwise; further rounds are quoted separately.
6. Websites, hosting, domains and third-party platforms
You are responsible for your own domain and hosting arrangements, and you retain ownership of your domain. Where we set up or configure third-party platforms (such as Google, Meta, or software tools) on your behalf, your use of those platforms is also subject to their own terms.
7. Advertising spend
Where advertising campaigns are run, advertising spend is paid by you directly to the advertising platform and is separate from our fees.
8. No guaranteed results
We do not guarantee search rankings, mentions by AI systems, reviews, leads, sales, advertising performance or business results of any kind, as these depend on many factors outside our control. We use AI tools to help produce work and review what we deliver, but you should check content before publishing it.
9. Intellectual property and ownership
Once you have paid in full, you own the final logo, designs and written content created specifically for you. We retain our own tools, templates and working files. We may display finished work in our portfolio unless you ask us not to. You are responsible for ensuring materials you supply do not infringe anyone's rights, and third-party fonts, stock images or licensed material remain subject to their own licences.
10. Confidentiality and data protection
Each party will keep the other's confidential information confidential. Where we process personal data on your behalf, we act as your processor under a data processing arrangement. See our Privacy Notice.
11. Cancellation and termination
Monthly plans can be cancelled with [30 days'] written notice; we do not refund periods already started. Project deposits are non-refundable once work has begun. If you cancel a project partway through, you pay for work completed to that point. We may pause or end services if invoices remain unpaid.
12. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything that cannot lawfully be limited. Otherwise, our total liability for any claim is limited to the fees paid for the relevant service in the 12 months before the claim, and we are not liable for indirect loss or loss of profit or revenue.
13. Force majeure
We are not responsible for delays caused by events beyond our reasonable control.
14. Complaints
See our Complaints page for how to raise a concern.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. We may update these terms for future work; changes to an existing agreement must be agreed in writing.